Frequently Asked Questions
Please see details of our most Frequently asked questions. Please read the full terms and conditions when booking your training.
Puppy & Dog Training Course FAQs
Our weekly group sessions are specifically designed to develop your dogs focus and concentration, particularly around distraction. This means less time spent chatting and more on practical training – avoiding your dog (and you) getting bored! You can also access any other advice you need throughout your course and attend our Behaviour Masterclass where you can learn more about training your dog and their behaviour, to help you achieve overall success.
Yes. For the safety and wellbeing of all dogs attending, owners are responsible for ensuring their dog’s vaccinations are kept up to date.
No. Please do not attend training sessions if your dog is unwell.
Unfortunately not. Dogs in season cannot attend courses. If your dog comes into season before your course starts, we can offer you a place on a future course where possible.
No, bookings are for the specific course and day selected at the time of booking.
Course fees are non-refundable, including missed sessions.
Courses require a minimum number of attendees. In the unlikely event a course is cancelled, you will be offered either an alternative course or a refund.
Full payment is required at the time of booking to secure your place.
Where possible, please limit attendance to a maximum of two people. The courses offered provide focused and structured training – they are not suitable for very young children.
Please wear suitable clothing and footwear for practical dog training activities.
Occasionally, photos or videos may be taken during training sessions for use on our website, social media, or professional dog trainer coaching programmes. If you prefer not to appear in photos or videos, please let us know.
Yes. We reserve the right to offer alternative training or refuse attendance if it is in the best interests of the dog or for the safety of others.
Private Behaviour & Training Plan FAQs
Yes. You can contact us for support, feedback, or advice via phone or WhatsApp during your training programme. This is available for the duration of your training programme.
All sessions must be completed within 3 months (puppy) and 6 months (older dogs) of the training plan start date.
Consistent practice is essential for the best results. Owners should follow the personalised training plan and practice daily or as advised.
Outdoor appointments usually go ahead in most weather conditions. Occasionally, sessions may need to be rescheduled during extreme heat or persistent rain.
Appointments may be postponed if your dog is unwell, recovering from surgery, or in season.
Every dog responds differently to training. While results can be seen reasonably quickly, progress depends on consistency, commitment, and the individual dog’s needs. Ongoing training after your plan finishes is recommended.
Payments are non-refundable once the training plan has started unless we advise that an alternative approach would be more suitable for your dog.
Payment must be made in full by your first appointment.
Please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment. Late cancellations will still be charged in full.
Yes. Suitable parking must be available for home visit appointments.
Puppies should already have had some socialisation experiences before beginning outdoor training sessions, ideally for at least a couple of weeks.
Occasionally, we may use photos or videos from sessions for our website, social media, or professional dog trainer coaching programmes. Please let us know if you prefer not to be included.
